Your agents handle WhatsApp, Instagram, Messenger, email, web chat, SMS and Telegram in one place. Every conversation is assigned to the right teammate, you help each other with private notes, and no message ever slips through the cracks. Set up in minutes — free, no credit card.
Every message lands in the shared queue, then routes to the right person or team — by department, language, product or channel. You balance the workload, avoid duplicate replies (two agents answering the same customer), and customers get an answer faster. Unassigned conversations stay visible to everyone: nothing gets lost.
Admins, agents, custom roles: give each member exactly the rights they need — no more, no less. Invite new agents in a minute, remove access just as fast. Your customer conversations are hosted in the EU and GDPR-compliant — essential when a whole team handles the data.
Leave a private note invisible to the customer, mention a colleague with @ to pull them in, and solve tricky cases together — it all stays in the same thread. One agent takes over from another without losing any context: the full customer history is shared across the whole team, on every channel. And when the AI agent has already replied, you see everything and take over whenever you want.
Show your hours on the chat and send an automatic out-of-hours reply, so customers always know when you'll be back.
At the end of a conversation, automatically ask for a rating. Measure customer satisfaction, agent by agent, and improve with hard numbers.
Reply in two seconds with ready-made canned responses, and let "if… then…" rules assign, label or notify automatically. The repetitive work runs itself.
Give customers a self-service portal: they find answers on their own, your team gets fewer tickets.
WhatsApp, Instagram, Messenger, email, web chat, SMS, Telegram… with the source logo shown on every conversation.
Categorize and filter conversations (by label, last activity, channel) to route and analyze.
Yes. The shared inbox centralizes WhatsApp (and 8 other channels); each conversation is assigned to one agent, with no duplicates.
No, never. Private notes and @ mentions stay visible only to your team.
Invite your team according to your plan. You start free, no credit card, and add agents anytime.
Conversations are distributed automatically (round-robin) or via your rules — by team, language, product or channel — to balance the load.
Yes. Madyis Hub is hosted in the EU and GDPR-compliant.
Yes. AI agents reply 24/7 in the shared queue, and your agents take over anytime without losing context.
Invite your agents, connect your channels and get started in minutes. Free to start, no credit card, hosted in the EU.
Create my team inbox — free